Return & Exchange Policy:
Thank you for shopping with Veritaqua! We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a hassle-free return and exchange policy.
Returns:
If for any reason you are not satisfied with your purchase, you may return it within 30 days from the date of delivery. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please email us at [insert email address] with your order number and reason for the return. We will provide you with a return authorization number and instructions on how to return the item.
Please note that the customer is responsible for the cost of return shipping. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original payment method within 7 business days.
Exchanges:
If you receive a defective or damaged item, please email us at [insert email address] within 7 days of receiving the item. We will provide you with a return authorization number and instructions on how to return the item. Once we receive your item, we will inspect it and send you a replacement item.
If you wish to exchange an item for a different size or color, please email us at [insert email address] with your order number and the item you would like to exchange. We will provide you with a return authorization number and instructions on how to return the item. Once we receive your item, we will inspect it and send you the replacement item.
Please note that the customer is responsible for the cost of return shipping for exchanges.
Exceptions:
The following items are not eligible for return or exchange:
- Items that have been used or worn
- Items that are not in their original packaging
- Personalized or customized items
- Gift cards
If you have any questions or concerns about our return and exchange policy, please email us at [insert email address]. We are always happy to assist you!